Returns & Exchanges
At Outdoor Research, we stand behind the quality of our gear and offer a 60-day return window for all items in original condition. If your technical apparel or equipment doesn't meet your performance needs, we make the exchange and refund process simple and efficient.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Prepaid Label
Select the reason for your return and download your prepaid UPS shipping label, which will be sent directly to your registered email address.
Pack Your Gear
Securely pack the items in their original packaging with all tags attached, ensuring the box is sealed properly to protect the technical fabrics during transit.
Drop Off and Track
Drop your package at any authorized UPS location and keep your tracking number handy; we will process your refund within 7-10 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing